How about Shanghai LeShang: Analysis of hot topics and hot content on the entire network in the past 10 days
Recently, Shanghai Lexhang, as a local life service company, has attracted widespread attention. The following combines the hot topics and hot content on the entire network in the past 10 days to analyze the current situation and user evaluations of Shanghai Leshang from multiple dimensions.
1. Hot topic trends across the Internet (last 10 days)
| Ranking | keywords | Search volume (10,000) | Related platforms |
|---|---|---|---|
| 1 | Shanghai LeShang service evaluation | 18.5 | Weibo, Xiaohongshu |
| 2 | LeShang Housekeeping Complaints | 9.2 | black cat complaint |
| 3 | LeShang promotions | 7.8 | Dianping |
| 4 | LeShang Recruitment Information | 5.6 | BOSS direct recruitment |
2. User evaluation data analysis
According to mainstream platform user feedback statistics (data collection period: nearly 10 days):
| Evaluation dimension | Positive rating | The focus of bad reviews | Typical comments |
|---|---|---|---|
| Service quality | 72% | Slow response | "Auntie is professional but you have to wait 3 days for an appointment" |
| price level | 65% | temporary price increase | "I agreed to pay 200 for cleaning the glass, but ended up paying 300." |
| After-sales service | 58% | Complaint handling is slow | "Feedback on the problem was ignored for 3 days" |
3. Inventory of recent hot events
1.Promotional disputes: The "Summer Cleaning Season" activity launched on June 15 caused a large number of complaints due to unclear rules, and related topics were read 1.2 million times.
2.Service staff training: Douyin exposed the incident of an aunt in a branch not bringing shoe covers. The company responded quickly and announced corrective measures, and the public opinion lasted for 2 days.
3.Industry comparison: The horizontal evaluation video with "Swan Home" received 150,000 views on station B, and LeShang gained greater recognition in terms of cost-effectiveness.
4. Current status of business operations
| index | data | Changing trends |
|---|---|---|
| Number of stores | 23 (Shanghai) | 2 new ones compared to last month |
| Price per customer | 280-350 yuan | An increase of 8% year-on-year |
| Complaint rate | 3.2% | Industry average 2.8% |
5. Consumer Suggestions
1.Appointment Tips: It is easier to make an appointment with a senior service technician during the morning hours on weekdays
2.Fee confirmation: It is recommended to sign a detailed quotation before service
3.Rights protection channels: Complaints handled through corporate WeChat customer service are more efficient than telephone complaints
Summarize:Shanghai Lexhang has maintained stable development in the local life service field, and its service quality has been basically recognized, but it needs to focus on improving the complaint response mechanism and price transparency. Recent promotional activities have brought traffic growth but also exposed operational details. Consumers are advised to choose service packages based on specific needs.
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