How to make a complaint about property management: hot topics and practical guides on the Internet in the past 10 days
Recently, complaints about property services have once again become the focus of hot discussion on the Internet. Many owners report that they do not know how to effectively complain when they encounter problems such as poor quality of property services and opaque charges. This article will combine the hot topics on the Internet in the past 10 days to provide you with practical methods to sort out property complaints and provide structured data reference.
1. Hot topics related to property complaints in the past 10 days
| Ranking | Topic keywords | Number of discussions (10,000) | Main complaint content |
|---|---|---|---|
| 1 | Real estate charges | 28.5 | Increase in water and electricity bills and compulsory collection of decoration deposits |
| 2 | Property inaction | 22.1 | Delayed maintenance of public facilities and inadequate sanitation and hygiene |
| 3 | The complaint phone number cannot be reached | 18.7 | The property customer service phone line is busy for a long time or no one answers |
| 4 | Bad attitude of property management | 15.3 | Staff has poor service attitude and shirks responsibility |
| 5 | Complaint channels | 12.9 | Owners seek effective complaint channels |
2. The correct way to lodge property complaints and telephone summary
When encountering a property problem, it is recommended to follow the following steps to lodge a complaint:
1.Communicate with the property owner first: Record the details of the problem, formally report it to the property owner in writing or by phone, and retain evidence of communication.
2.Contact the owners association: If the property management company fails to act, you can complain to the property owners committee, which will coordinate the matter.
3.Call the government complaint hotline: Housing and urban construction departments in various places have set up property complaint hotlines. The following are the complaint hotlines in major cities:
| city | Property complaint hotline | Acceptance time |
|---|---|---|
| Beijing | 12345 | 24 hours a day |
| Shanghai | 962121 | Working days 9:00-17:00 |
| Guangzhou | 12345 | 24 hours a day |
| Shenzhen | 83207122 | Working days 9:00-18:00 |
| Chengdu | 12345 | 24 hours a day |
3. Necessary materials and precautions for complaints
In order to improve the efficiency of complaints, it is recommended to prepare the following materials:
| Material type | Specific requirements | importance |
|---|---|---|
| written complaint letter | Write down the time, place, specific questions and appeals | ★★★★★ |
| Photo/Video Evidence | Record the status of property issues | ★★★★ |
| Payment voucher | Proof of property fee payment | ★★★ |
| Communication records | Records of text messages, emails and other correspondence with the property | ★★★ |
4. Hot discussion among netizens: sharing of successful cases of property complaints
In the recent Weibo topic #My Property Complaint Experience#, many netizens shared their successful rights protection experiences:
1. Mr. Wang, @北京owner: I complained to the property management company about the unauthorized increase in parking fees through the 12345 hotline. I received a reply within 3 working days and the property management company revoked the decision to increase the price.
2. @上海 Ms. Li: After collecting video evidence of the elevator failure and complaining to the Property Department of the Housing Authority, the property management company completed the elevator repairs within 3 days.
3. Mr. Zhang from Guangzhou: Together with 10 owners, we jointly complained about sanitation issues. Through coordination with the subdistrict office, the property added cleaning staff and announced the cleaning schedule.
5. Expert advice: Three principles for property complaints
1.According to laws and regulations: Be familiar with the relevant provisions of the "Property Management Regulations" to ensure that the content of complaints is legal and reasonable.
2.Sufficient evidence: Develop the habit of retaining evidence. Timestamp photos, audio recordings, etc. are all valid evidence.
3.Diversified channels: Don’t be limited to a single complaint channel. You can report problems through multiple channels such as phone calls, online platforms, letters and visits, etc.
Through the above methods and channels, I believe you can solve property-related problems more effectively. In case of emergency, you can also directly dial 110 to call the police.
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