How to return a mobile phone on JD.com: Hot topics on the Internet in the past 10 days and return guide
Recently, JD.com’s return policy has become one of the hot spots for consumers, especially the return process for mobile phone products. The following is a JD mobile phone return guide compiled based on hot topics across the Internet in the past 10 days to help you quickly solve the problem.
1. Hot topic data on the entire network in the past 10 days
| hot topics | Discussion popularity | main focus |
|---|---|---|
| JD.com 618 Return Policy | high | Extended return time, freight insurance coverage |
| Mobile phone return process | Middle to high | 7 days no reason return condition |
| Second-hand mobile phone return dispute | in | Quality inspection standards, refund timeliness |
2. Jingdong mobile phone return conditions
According to JD.com’s official policy, mobile phone returns must meet the following conditions:
| Return type | Conditions | Things to note |
|---|---|---|
| 7 days no reason to return | Inactive, appearance intact | Original packaging and accessories must be retained |
| Return due to quality issues | Provide test report | Confirmed by JD after-sales service |
| Second-hand mobile phone returns | Apply within 48 hours after signing for | Must comply with "Paipai" quality inspection standards |
3. Specific return steps
1.Log in to JD.com account: Enter "My Orders" to find the mobile phone order that needs to be returned.
2.Select reason for return: Select "No Reason for 7 Days" or "Quality Issues" according to the actual situation.
3.Submit application: Upload a photo of the phone's appearance (the IMEI code and appearance status must be clearly displayed).
4.Waiting for review: Usually the review is completed within 1-2 working days. Quality issues need to be sent back for testing.
5.Return shipping: After passing the review, follow the system prompts to complete the return logistics.
4. Recent hot topics of consumer concern
| Question type | frequency of occurrence | JD.com official response |
|---|---|---|
| Mobile phone returns activated | 32% | Only returns for quality issues are supported |
| Return time delay | 25% | It takes 3-5 days to process during 618 period |
| Disputes over freight charges | 18% | Quality issues are borne by JD.com |
5. Things to note
1. Mobile phones are high-value commodities. It is recommended to videotape the entire return and packaging process.
2. The number of returns surged during the 618 promotion, so it is recommended to apply during off-peak hours (the largest number of applications is within 3 days after the event ends).
3. Note for Apple mobile phones: After activation, only Apple’s official after-sales channels support repairs, and returns without reason are not supported.
4. Recently added services: Some cities support door-to-door inspection service by JD.com guys, which can shorten the return process.
Through the above structured guide, we hope to help you successfully complete the JD mobile phone return process. It is recommended that you carefully read the "After-sales Guarantee" instructions on the product page before returning the product. If you have any questions, you can contact JD.com's 950618 customer service hotline at any time.
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